Support at Home
Program Guide
Your practical resource for navigating Australia's new in-home aged care program — for clients, families, and healthcare professionals.
Classifications
Funding Tiers
Categories
Funding Tier
What Is the Support at Home Program?
The Support at Home Program is Australia's new approach to in-home aged care, launched on 1 November 2025. It replaces the Home Care Packages (HCP) Program and Short-Term Restorative Care (STRC) Programme — with the Commonwealth Home Support Program (CHSP) set to transition no earlier than July 2027.
The program provides coordinated, person-centred access to personal care, clinical supports, domestic assistance, and — most relevant for Assistive Team clients — Assistive Technology and Home Modifications (AT-HM). Eligible products and modifications are defined in the official AT-HM List (also known as the ATHM List), published by the Australian Government Department of Health, Disability and Ageing. Supports are tailored to each person's assessed goals and needs, underpinned by the Aged Care Act 2024.
Services based on your individual goals, strengths, and needs.
Focus on maintaining or regaining abilities, not just ongoing help.
Matched to assessed needs, with separate budgets for care and AT-HM.
You choose your provider, workers, and equipment suppliers.
Explore This Guide
Who Is This Guide For?
👴 Clients & Families
This guide is written in plain language to help you understand your rights, funding, and what to expect from the Support at Home program.
- How much funding you’re entitled to
- What equipment and modifications are covered
- What contributions you may be asked to pay
- The step-by-step process from assessment to equipment delivery
- How AssistiveTeam can help at every stage
🏥 Healthcare Professionals
A quick-reference resource for occupational therapists, physiotherapists, GPs, and care coordinators working within the AT-HM scheme.
- Funding tiers and prescription requirements by access level
- ISO 9999 function categories and eligible item lists
- Who can prescribe what — and to what tier
- Provider collaboration, documentation, and claims
- Priority system, funding allocation, and AT loans scheme
AT-HM List — ISO Code Quick Reference
The Support at Home Assistive Technology and Home Modifications (AT-HM) List classifies equipment by international ISO 9999 codes. Prescribers, RAS/ACAT assessors and care partners can use the codes below when preparing support plans and claims. Each product on our store also displays its codes on the product page.
Source: Department of Health — AT-HM List. Always confirm against the participant's assessed needs and current plan.
Ready to Navigate Support at Home?
AssistiveTeam is a registered AT-HM provider. We help clients and clinicians source the right equipment, manage funding, and navigate every step.
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